Dear Customer,
Thank you for choosing our products. Please take a moment to carefully read the following Return Policy to ensure a clear understanding of our terms.
Customized Products Non-Returnable: Our sports flooring is a personalized item, and unless there are exceptional circumstances, we do not accept returns.
Damaged Goods: In the event of apparent damage during transportation, please take photos immediately upon receipt and send them to us within 24 hours. Failure to do so within this time frame will result in the assumption that the goods were delivered undamaged.
Refusal of Damaged Shipments: If you observe damages during the delivery process, you have the right to refuse the acceptance of the goods. Acceptance of the goods implies acknowledgment of the condition, and we bear no responsibility for subsequent disputes.
Damage Due to Human Factors: Damages caused by human factors, including improper installation or surrounding environmental conditions, fall outside the scope of our quality assurance. Therefore, we cannot facilitate returns or exchanges for such instances.
We value your shopping experience, and we hope this Return Policy clarifies any questions you may have. Should you require further assistance or have inquiries, please feel free to contact our customer service team.
Thank you once again for choosing our products.