Store1688.com – Shipping, Return & Warranty Policy
1. Shipping Policy
- Add desired items to your cart
- Enter your ZIP code
- Shipping costs will be displayed before checkout
⚠️ Shipping quotes apply only to domestic U.S. deliveries. For international orders, please get in touch with us directly.
2. Discounts & Bulk Orders
We offer the best bulk discounts for shuttlecocks:
- Email: info@Store1688.com
- Phone: 1-281-203-8888
3. Return Policy
- Returns are accepted within 30 days if the item is unused and in its original condition
- Proof of purchase is required
- All return orders are subject to a 10% restocking fee and shipping costs
Non-returnable items:
- Opened or used items
- Gift cards, software, health products, flammable items, etc.
Custom Sports Flooring:
- Non-returnable unless damaged during transit
- Must be reported within 24 hours with photos
Racket Return Rules:
- Unopened items are returnable
- Rackets that are strung or unboxed cannot be returned
Shoe Returns:
- Must be unworn, with tags attached, and in the original box
- We do not accept shoes with visible dirt marks
- If the shoe box is returned damaged, a 30% restocking fee applies
4. Warranty Policy
Rackets come with a 3-month manufacturer warranty (not covering accidental damage):
- Do not cut the strings, as it voids the warranty
- The warranty is decided by the manufacturer (Yonex/Victor/Li-Ning)
- Return only for a racket frame replacement (no strings)
Return Address:
Store1688 LLC
Attn: Return Dept
14905 Southwest FWY STE 222
Sugar Land, TX 77478
5. Refund & Exchange
- Once your return is received and inspected, a refund will be processed
- Refunds may take 2–10 business days, depending on your bank
- Exchanges are accepted for new, unused items with original packaging
6. Order Cancellations
- All canceled orders are subject to a 4% restocking fee
- This fee is non-waivable, as it’s charged by payment providers
- You may use Zelle or Venmo to avoid the 4% service fee on refunds
7. International Orders
Please contact us before placing an international order for shipping quotes.
8. Security
We use 128-bit SSL encryption for secure credit card processing. Your payment information is not stored after processing.
9. Pre-order items return Policy
Pre-orders can be canceled unconditionally at any time before shipping. Any prepaid amount will be refunded using the same payment method. Please note that if paid by credit card, a 4% transaction fee may be deducted by the payment platform.
To avoid this fee, we recommend using ACH, Zelle, or other bank transfer methods when placing your pre-order.
All pre-order items are shipped within 60–90 days, usually once per quarter.
In case of stock-out or production delay, we will notify you and provide options:
Full refund
Convert to store credit with a bonus gift
Delayed shipping with a bonus item
10. K&L Racket Warranty Policy
At K&L, we are committed to providing high-quality products backed by responsible after-sales support. As rackets are consumable items subject to wear and tear, we offer the following limited warranty coverage:
Warranty Period & Coverage:
Each K&L racket is covered by a 1-year limited warranty from the date of purchase.
Within the warranty period, if the racket suffers from non-human, non-impact-related structural damage, customers may request a replacement free of charge (up to two times per racket).
Each racket is eligible for a maximum of 2 replacements within the warranty period.
Replacement Service Fee:
A $35 handling fee applies to each replacement request. This fee does not include restringing service.
Customers are required to return the damaged racket to our facility for inspection. All shipping costs are the customer’s responsibility.
Additional Terms:
Replacement rackets may vary slightly in color, model, or design due to production updates or availability. K&L reserves the right to provide a replacement of equivalent value and performance.
The warranty does not cover:
Damage caused by improper use, impact, abuse, exposure to extreme conditions, or moisture
Products modified or altered by unauthorized third parties
Purchases made through non-authorized channels
Any request made after the 1-year period or beyond the 2 allowed replacements
For warranty claims or support inquiries, please contact our customer service team or reach out through your original purchase platform. K&L is dedicated to standing behind our products and supporting our customers with integrity.
11. Contact Us
Email: info@Store1688.com
Phone: 1-281-203-8888